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China Hong Kong
Toll Free Number: (+852) 800 969 178 English Speaking Service
Thailand
Toll Free Number: (+66)180 001 4687 English Speaking Service
Philippines
Toll Free Number: (+63) 180 013 220 501 English Speaking Service
Malaysia
Toll Free Number: (+60) 180 081 3784 English Speaking Service
Indonesia
Toll Free Number: (+62) 800 150 3096 English Speaking Service
Vietnam
Toll Free Number: (+84) 180 081 60 English Speaking Service
Türkiye
Toll Free Number: (+90) 800 621 2545 English Speaking Service
Mexico
Toll Free Number: (+52) 800 461 0659 English/Spanish Speaking Service
Saudi Arabia
Toll Free Number: (+966) 800 891 2085 English Speaking Service
United Arab Emirates
Toll Free Number: (+971) 800 035 704 612 English Speaking Service
Brazil
Toll Free Number: (+55) 800 042 007 English Speaking Service
Other Countries/Regions
Phone Number: (+852) 800 969 178 English Speaking Service
For the basic warranty, Ruijie Networks offers 24-hour self-service support and remote engineer assistance based on local business hours. Additionally, we provide R-Care+ service products to cater to the clients' continuous and stable 24-hour service needs.
| Service Item | Warranty Service | R-Care+ Device Maintenance Services | |||
| Basic | AHR Standard | AHR Golden | Onsite Standard | Onsite Golden | |
| 9x5x15CD-S Basic RFR Service | 9x5xNBD Standard AHR Service | 24x7x4 Golden AHR Service | 9x5xNBD Standard Onsite Service | 24x7x4 Golden Onsite Service | |
| Online Robot/RITA | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
| Case Portal | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
| Local Bussiness Hours | 24/7 | 24/7 | 24/7 | 24/7 | |
| Live Chat | Local Bussiness Hours | 24/7 | 24/7 | 24/7 | 24/7 |
| Hotline | Local Bussiness Hours | 24/7 | 24/7 | 24/7 | 24/7 |
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See our cookie policy for further details on how we use cookies and how to change your cookie settings.
Cookie Manager
When you visit any website, the website will store or retrieve the information on your browser. This process is mostly in the form of cookies. Such information may involve your personal information, preferences or equipment, and is mainly used to enable the website to provide services in accordance with your expectations. Such information usually does not directly identify your personal information, but it can provide you with a more personalized network experience. We fully respect your privacy, so you can choose not to allow certain types of cookies. You only need to click on the names of different cookie categories to learn more and change the default settings. However, blocking certain types of cookies may affect your website experience and the services we can provide you.
Through this type of cookie, we can count website visits and traffic sources in order to evaluate and improve the performance of our website. This type of cookie can also help us understand the popularity of the page and the activity of visitors on the site. All information collected by such cookies will be aggregated to ensure the anonymity of the information. If you do not allow such cookies, we will have no way of knowing when you visited our website, and we will not be able to monitor website performance.
This type of cookie is necessary for the normal operation of the website and cannot be turned off in our system. Usually, they are only set for the actions you do, which are equivalent to service requests, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or remind you of such cookies, but certain functions of the website will not be available. Such cookies do not store any personally identifiable information.
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